Frequently Asked Questions (FAQs)

Select the items and place them in your shopping cart. Once you have completed your selection, click on the shopping cart and select your payment method and click pay. You should receive an order number and the transaction will be pending until the payment is received. You will get a transaction received. Indicate Whether you will pick up the items and the date and time. Or if you want us to deliver the items via Yango/ Ulendo for Lusaka customers. Outside Lusaka, please let us know in advance if you need us to get a quote to send the plants to your town via bus Courier.

During check out, you could also pay via mobile money. Airtel money merchant payment for Subtropical Urban Eden

  1. Dial *115#
  2. Select 4. Make payment
  3. Select 6. Goods and sevices
  4. Select 1. Merchant code
  5. Enter code: 1208053
  6. Enter amount and the Invoice number of your order
  7. Enter Pin number

During check out, you could also pay via mobile money. MTN money merchant payment for Subtropical Urban Eden

  1. Dial *115#
  2. Select 5: Momo Pay
  3. Select 1: Pay Merchant
  4. Merchant ID: 702903
  5. Enter amount
  6. Invoice or order #:
  7. Enter Pin number

Click on calculate shipping to put your location. It will give a local pick-up option for all places within Zambia. This allows our customers to choose different delivery options that vary in price depending on the number of items, their volumetric sizes and their final destination. You can include the times and pick-up or delivery options in the Order notes on the next page.

NB: It takes at least 24 hours to process, arrange or pack your order.

Postal Code for Zambia is 10101

Please give us at least 24 hours to process, arrange or pack your order.

The billing will only include the cost of plants.

In the Order notes please indicate:

Local pick up, please indicate the possible dates and times you are likely to pick up the order. Our address is John Akapelwa Road, Woodlands, near Mikaela Gardens. Phone number +260765655629.

In the Order notes:

For Lusaka delivery requests, indicate when Yango/ Ulendo or other delivery services will pick up the order from us. Our address is John Akapelwa Road, Woodlands, near Mikaela Gardens. Phone number +260765655629.

In the Order notes:

Outside Lusaka, indicate when Yango/ Ulendo or other delivery services will pick up the order from us to the Intercity bus terminus. Our address is John Akapelwa Road, Woodlands, near Mikaela Gardens. Phone number +260765655629. We shall label the plants for transit to your location via our courier or a courier of your choice. Plants may break if you use ordinary bus transits, but you may use them if willing to take the risk.

Click of the product and fill in your email address. You will be notified as soon as the product is back in stock.

If you are outside Zambia, please contact us with an import permit before making an order so we can determine the feasibility of a phytosanitary certificate from our Ministry of Agriculture. However, you can access our electronic products such as consultations and interactive content from anywhere in the world.

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